At dhx4d, your personal data is handled with the same care and precision we apply to every other aspect of the platform. This Privacy Policy explains what we collect, why we collect it, how we protect it, and the rights you hold over your own information.
Six principles that define how dhx4d treats your personal information — at every touchpoint, every day.
dhx4d does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Your data is yours.
We collect only the data genuinely required to operate your Account, process transactions, and fulfil our legal obligations. We do not collect data speculatively.
All data transmitted between your device and dhx4d servers is protected by 256-bit SSL/TLS encryption — the same standard used by major financial institutions.
You have the right to access, correct, port, and request deletion of your personal data. Requests are acknowledged within two business days and resolved within thirty days.
Payment details processed through Malaysian channels — Touch 'n Go eWallet, DuitNow, FPX, Maybank, CIMB, Public Bank — are handled by certified payment processors, not stored in raw form on dhx4d servers.
Personal data is retained only as long as necessary for its stated purpose or as required by our licensing obligations. Data no longer required is securely deleted or anonymised.
This Privacy Policy (hereinafter "Policy") is issued by dhx4d (hereinafter "dhx4d", "we", "us", or "our"), the operator of the online gaming and sports betting platform accessible at https://dhx4d.lat (hereinafter "the Platform"). This Policy sets out how dhx4d collects, uses, stores, shares, and protects personal data relating to registered Players and visitors (hereinafter "you" or "Data Subject") in connection with the Platform and all associated services.
dhx4d is committed to protecting the privacy and security of all personal data entrusted to it. We operate in accordance with applicable international data protection frameworks as required under our licensing obligations. We acknowledge the importance of privacy to players across Malaysia — including those accessing the Platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other regions — and we take that responsibility seriously.
By registering an Account, making a deposit using any supported Malaysian payment method (including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, or Hong Leong Bank), or otherwise accessing the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
In this Policy, the following terms carry the meanings ascribed below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, email address, date of birth, financial details, IP address, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, retrieval, use, disclosure, transfer, or deletion. |
| "Data Controller" | dhx4d, which determines the purposes and means of processing Personal Data on the Platform. |
| "Data Processor" | A third party that processes Personal Data on behalf of dhx4d under a data processing agreement, such as a payment gateway or KYC verification service. |
| "KYC" | Know Your Customer — the identity verification process required before a Player may withdraw funds from their Account. |
| "Cookies" | Small text files stored on your device by your browser when you access the Platform, used to maintain session state and analyse usage. |
| "Third Party" | Any natural or legal person, authority, agency, or body other than dhx4d or you. |
dhx4d collects Personal Data across several categories, depending on how you interact with the Platform:
| Category | Data Types Collected |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued identity document number (MyKad, passport), photographic identification. |
| Contact Data | Email address, mobile phone number, residential address (for address verification purposes). |
| Financial Data | Deposit and withdrawal transaction records, payment method type (e.g., Touch 'n Go eWallet, Maybank, DuitNow), transaction amounts in MYR, account balance history. |
| Technical Data | IP address, browser type and version, device type and operating system, login timestamps, session duration, referring URL. |
| Usage Data | Game history, betting records, sports markets accessed (including Liga Super Malaysia and EPL markets), bonus usage, wagering patterns, Platform navigation data. |
| Communications Data | Records of live chat interactions, email correspondence, and support ticket content. |
| KYC Verification Data | Copies of identity documents, proof of address documentation, and payment method ownership verification submitted during the KYC process. |
We do not collect sensitive special category data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) except where strictly required for responsible gambling purposes — for example, when a Player submits medical documentation to support a self-exclusion or account protection request.
Personal Data is collected through the following channels:
dhx4d processes your Personal Data for the following specific purposes:
dhx4d processes Personal Data on the following legal bases:
dhx4d does not sell, rent, or commercially exchange your Personal Data. We share Personal Data only where necessary for the purposes described in this Policy, and only with the following categories of third parties:
All third-party Data Processors engaged by dhx4d are required to handle Personal Data in accordance with applicable data protection obligations and are prohibited from using your data for any purpose beyond that for which they were engaged.
As an internationally licensed platform, dhx4d may transfer Personal Data to servers or service providers located in jurisdictions outside of Malaysia. Where such transfers occur, dhx4d takes appropriate measures to ensure that your Personal Data receives a level of protection consistent with international data protection standards, including:
You may request information about the specific safeguards applied to international transfers of your Personal Data by contacting our support team as described in Section 15.
dhx4d retains Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal, regulatory, or licensing obligations. The following indicative retention periods apply:
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. Anonymised data (from which you can no longer be identified) may be retained indefinitely for statistical and analytical purposes.
The Platform uses cookies and similar tracking technologies to deliver and improve Platform functionality, maintain session state, and analyse usage patterns. The following categories of cookies are used:
You may manage cookie settings through your browser's privacy settings. Disabling strictly necessary cookies may impair your ability to use core Platform features including login and transaction processing. dhx4d does not use third-party advertising or behavioural tracking cookies.
Subject to applicable law and the conditions of our licensing framework, you hold the following rights in respect of your Personal Data held by dhx4d:
Request a copy of the Personal Data we hold about you and information about how it is processed.
Request correction of inaccurate or incomplete Personal Data held in your Account record.
Request deletion of your Personal Data where retention is no longer necessary or legally required. Note: mandatory retention periods may apply.
Request that we limit processing of your data while a correction or objection request is under review.
Request a copy of your data in a structured, machine-readable format where processing is based on consent or contract.
Object to processing of your data for direct marketing purposes or where processing is based on legitimate interests.
To exercise any of the above rights, please contact our support team via live chat or email as described in Section 15. We will acknowledge your request within two (2) business days and fulfil it within thirty (30) calendar days. Where a request is complex or numerous, we may extend this period by a further thirty (30) days and will notify you accordingly.
Requests are free of charge. However, where requests are manifestly unfounded, repetitive, or excessive, we reserve the right to charge a reasonable administrative fee or decline to act on the request.
dhx4d implements a range of technical and organisational measures to protect your Personal Data against unauthorised access, disclosure, alteration, loss, or destruction:
Despite these measures, no online system is entirely immune to risk. In the event of a Personal Data breach that is likely to result in significant risk to your rights and freedoms, dhx4d will notify affected Players without undue delay in accordance with our obligations under applicable law.
You are responsible for maintaining the confidentiality of your Account credentials. dhx4d will not be held liable for losses arising from unauthorised access to your Account where you have failed to adequately protect your login details. If you suspect unauthorised access to your Account, contact our support team immediately via live chat.
The Platform is strictly intended for individuals aged twenty-one (21) years and above. dhx4d does not knowingly collect Personal Data from persons under the age of 21. Age verification is enforced through mandatory KYC procedures applied to all registered Accounts prior to withdrawal processing.
If we become aware that Personal Data has been collected from a person under the age of 21 — whether through registration, deposit activity, or any other means — we will immediately suspend the relevant Account, void any balances accrued, and delete or securely archive the associated Personal Data in accordance with our data retention policies.
dhx4d reserves the right to update or amend this Privacy Policy at any time. The effective date displayed at the top of this page will be updated to reflect the date of the most recent revision. Where amendments are material — for example, changes to the categories of Personal Data collected, new third-party sharing arrangements, or significant changes to your rights — we will notify registered Players via the email address on file or through a prominent notice on the Platform prior to the changes taking effect.
Continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the amended terms. We encourage you to review this Policy periodically to remain informed about how your Personal Data is handled.
This Privacy Policy was last revised on 1 January 2026. Prior versions of this Policy are available on request by contacting our support team.
If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the dhx4d Data Support team through the following channels:
Where your request relates to the exercise of a data subject right under Section 11, please provide sufficient information to allow us to verify your identity and locate the relevant records. We may request a copy of your identity document to process data rights requests as a security measure — this information will be used only to verify your identity and will not be retained beyond the purpose of processing your request.
Our support team handles data rights requests and privacy queries with the same urgency as any other player issue. Reach us any time via live chat or email.
For players aged 21 and above only. Please gamble responsibly. Responsible Gambling.